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At Onyx Cookware, we want you to be satisfied with your purchase. We know that it sometimes takes time to find out whether a product suits your needs and your everyday life.
That is why we offer a 100-day satisfaction guarantee, so you can try your new kitchen products at home.
If you have changed your mind about your purchase or wish to use our satisfaction guarantee, you can easily create your return via our returns portal.
Here you will be guided through the necessary steps so that you can get started with your return.
We recommend that you read our return terms and conditions before sending your items back. Here you will find information about the terms that apply to your return.
If you have any questions or need help along the way, you are always welcome to contact our customer service.
Returns Portal
Click the button below to go to our returns portal, where you can register your return or use our 100-day satisfaction guarantee.
Would you like to cancel your order?
If your order has not yet been shipped, you can request to cancel your purchase using the button below. We will process your request as quickly as possible and confirm the cancellation, provided that the order has not already been shipped.
If your order has already been shipped
If your order has already been shipped, you can cancel the purchase by refusing delivery of the package or by failing to pick it up at the pickup point.
The package will then automatically be returned to our warehouse.
Once we have received and registered the return shipment, we will process your refund as quickly as possible, and the amount will be credited back to the payment method used at the time of purchase.
Do you have any questions?
If you would like help with your return, have questions about our return process or the cancellation of your purchase, you are always welcome to contact our customer service.
We are always ready to help you!
